We're Hiring - Spa Coordinator / Assistant Manager Job Posting in Doylestown

​Beauty Marx is hiring a full-time Spa Coordinator / Assistant Manager at our Doylestown Medical Spa, to start immediately.

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Spa Coordinator / Assistant Manager

Job Type: Full-time (must work Saturdays) - Salary.
Starts: Immediately (September 2018)
​Location: Doylestown, PA

The Position

We’re looking for a full-time Spa Coordinator / Assistant Manager to primarily perform two functions: the first is as a Spa Coordinator to promote the services and products of Beauty Marx, while guiding the clients through an amazing experience.  The second function is to directly assist the owner/manager in an administrative and supervisory capacity. Interested parties should be highly customer service-oriented, gracious, hardworking, team-oriented and confident communicators. This position is the first line of contact for problems/issues for clients alongside the owner/manager - ensuring that the environment is clean, tidy, welcoming, and efficient. This position is accountable for the appropriate and efficient booking of appointments as well as all of the client paperwork and/or charts. The position requires the person to be knowledgeable and to communicate our brand of services and products on an expert level. This position will lead the growing coordinator and concierge team in expert example and assists the owner/manager with daily operations such as administration, hiring, scheduling, and training.  This position is also responsible for the business in the absence of the owner/manager and is required to also manage any staff issues that arise in the moment.

Our Company

Beauty Marx Aesthetic MedSpa is a leading Philadelphia area medical spa that features non-invasive aesthetic medical procedures, clinical skin care, permanent makeup, select cosmetic services and premium beauty products. We operate an upbeat environment where customers and staff both share a sense of community.  Team members regularly partake in our services, so that they may better communicate the experience and results with customers. Excelling at Beauty Marx requires an open mind towards continuing education and embracing process improvement.

Responsibilities

• Point person on the desk for all other administrative staff, manager on duty Saturdays and/or when owner/manager not present.
• Answer phones (or delegate responsibly) 100% during business hours
• Manage inbound leads, welcome new online bookers in a timely manner
• Participate in a consultative sales process of products, services and treatments with customers
• Operate POS and book appointments accurately/efficiently utilizing Beauty Marx’s software of choice.
• Greet and guide clients through their process, ensuring a premium experience every day.
• Mediate and resolve client issues or escalate as appropriate
• Light Housekeeping: assist in keeping work area(s) tidy, waiting area impeccable, restock consumables and maintain linens.
• Order product, receive deliveries, stock inventory, manage inventory and report levels to owner/manager
• ​Process and ship online orders
  
• Delight clients, appear professional at all times and maintain a positive work environment consistent with the Beauty Marx culture.
• Actively attend 1:1 and team meetings, help create agenda items for team meetings.
• Work with owner/manager to develop and implement new process to help improve, scale & grow the business
• Assist owner/manager with social, electronic and traditional marketing campaigns
• Participate in setup and operation of occasional evening open houses.
• Participate in initial service and retail product training as well as continuing education both at Beauty Marx or at locations requiring overnight and/or up to three hours of one-way travel.

Required Skills

• Ability to multi-task in a fast paced environment, with an understanding that details matter
• Ability to engage in a consultative sales process
• Ability to promote and leverage Beauty Marx’s marketing tools to grow the business
• Proficient with Microsoft and/or Google office software applications
• Must be able to lift, move, carry, pack/unpack heavy boxes, stand for several hours a day

Required Experience

• 5+ years in customer service REQUIRED . Experience in the medical spa industry or related beauty service field  preferred.
• 2+ years in a lead or management role, managing/supervising at least five or more staff

Required License & Education

• Valid Driver’s License and access to transportation
• HS Diploma, Some college or college graduate preferred

How To Apply

Must apply via our career page on Indeed.com

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